SCCS TRANSPORATION SERVICES
Client Transportation and Appointment Assistance
Reliable Transportation With Compassionate Personal Support
Stephanie’s Compassionate Care Services, LLC provides transportation and appointment assistance to active SCCS clients throughout Memphis, Tennessee, and surrounding service areas.
Our transportation service is designed for clients who may have difficulty attending medical appointments, picking up prescriptions, completing essential errands, or safely traveling outside their homes without assistance.
Transportation is provided as part of the client’s approved non-medical home-care services. It is not offered as a public taxi, rideshare, ambulance, or emergency medical transportation service.
Whether a client needs help preparing for an appointment, entering and exiting the vehicle, walking into a medical office, checking in, waiting safely, or returning home, our caregivers provide respectful support throughout the scheduled visit.
Care You Can Trust. Compassion You Can Feel.
Transportation Services We Provide
Transportation may be arranged for approved appointments and errands related to the client’s healthcare, safety, independence, and daily living needs.
Approved destinations may include:
Primary-care appointments
Specialist appointments
Physical therapy appointments
Occupational therapy appointments
Outpatient medical appointments
Follow-up appointments
Dental appointments
Vision appointments
Laboratory visits
Imaging and diagnostic appointments
Pharmacy visits
Prescription pickups
Medical-equipment and supply stores
Grocery stores
Banking and essential financial errands
Approved community programs
Senior programs
Social activities approved in the care plan
Hair or personal-care appointments
Other essential errands approved by SCCS
All trips must be scheduled in advance and connected to the client’s approved care plan or service agreement.
SCCS reserves the right to review each transportation request before confirming the service.
Initiate a Productive Dialogue
Can anyone book a ride with SCCS?
No. Transportation is reserved for active SCCS clients and must be related to the client’s approved care needs.
Can the caregiver use my vehicle?
Yes. SCCS generally provides transportation using the client’s properly registered, insured, and safe vehicle. Written authorization may be required.
Can a caregiver take me to a medical appointment?
Yes. Transportation may be scheduled for approved medical, therapy, dental, vision, laboratory, and follow-up appointments.
Will the caregiver stay with me?
The caregiver may remain with the client when waiting or appointment assistance is included in the scheduled service.
Is waiting time billable?
Yes. Time spent accompanying or waiting for the client is part of the scheduled service and may be billed at the client’s approved hourly rate.
Can the caregiver come into the examination room?
The caregiver may enter with the client’s permission and the medical provider’s approval. The caregiver cannot make medical decisions for the client.
Can the caregiver pick up my prescriptions?
Yes, when prescription pickup is approved and all pharmacy authorization requirements have been completed.
Can the caregiver take me grocery shopping?
Yes. Grocery shopping and other essential errands may be included when they are approved in the client’s care plan.
Can the caregiver use my debit or credit card?
Payment methods may only be handled according to SCCS policy and the client’s written authorization. Receipts must be returned to the client or authorized representative.
Can I bring my walker or cane?
Yes, if the mobility aid can be safely stored in the vehicle and the caregiver is able to manage it within the approved care plan.
Do you provide wheelchair transportation?
SCCS does not routinely provide wheelchair-accessible transportation. Portable wheelchair needs must be discussed and approved in advance.
Do you transport clients who use oxygen?
Portable oxygen needs must be disclosed and reviewed before transportation is approved. The equipment must be secured and safely managed according to applicable instructions.
Do you provide emergency transportation?
No. SCCS does not provide ambulance or emergency medical transportation. Call 911 during a medical emergency.
Can I add an extra stop during the trip?
Additional stops must be approved in advance. The caregiver may not make unauthorized schedule or destination changes.
How early should transportation be scheduled?
Transportation should be requested as early as possible. Advance scheduling improves the likelihood that an appropriate caregiver will be available.
What happens if my appointment runs late?
The caregiver will notify SCCS. Coverage may continue when staffing allows, and additional service time may be billed.
What happens if I cancel?
The SCCS cancellation policy will apply. At least 24 hours’ notice is generally required to avoid potential charges.
Can a family member ride with the client?
A family member or authorized support person may be permitted when there is adequate vehicle space and the arrangement has been approved in advance.
Are transportation services available every day?
Availability depends on caregiver scheduling, location, time, client needs, and advance notice. All transportation must be confirmed by SCCS.
Request Client Transportation Assistance
If you or your loved one needs dependable transportation and compassionate assistance for medical appointments or essential errands, contact Stephanie’s Compassionate Care Services, LLC.
Complete our Transportation Request & Authorization Form:
https://form.jotform.com/sccservices/transportation-request--authorizati
After your inquiry is received, a member of our team will contact you to discuss your needs, complete the intake process, review availability, and provide service-rate information.
Contact Us
Stephanie’s Compassionate Care Services, LLC
Serving Memphis, Tennessee, and surrounding areas
Office: 901-491-9132
Email: sccs@stephaniescompassionatecareservicesllc.com
Website: https://www.stephaniescompassionatecareservicesllc.com
Instagram: @sccscareservices
Care You Can Trust. Compassion You Can Feel.
Transportation services are subject to client assessment, caregiver availability, service-area limitations, vehicle requirements, signed authorizations, and the terms of the client’s service agreement. SCCS reserves the right to decline any transportation request that cannot be completed safely or within the scope of non-medical home-care services
