SCCS TRANSPORATION SERVICES

Client Transportation and Appointment Assistance

Reliable Transportation With Compassionate Personal Support

Stephanie’s Compassionate Care Services, LLC provides transportation and appointment assistance to active SCCS clients throughout Memphis, Tennessee, and surrounding service areas.

Our transportation service is designed for clients who may have difficulty attending medical appointments, picking up prescriptions, completing essential errands, or safely traveling outside their homes without assistance.

Transportation is provided as part of the client’s approved non-medical home-care services. It is not offered as a public taxi, rideshare, ambulance, or emergency medical transportation service.

Whether a client needs help preparing for an appointment, entering and exiting the vehicle, walking into a medical office, checking in, waiting safely, or returning home, our caregivers provide respectful support throughout the scheduled visit.

Care You Can Trust. Compassion You Can Feel.

Transportation Services We Provide

Transportation may be arranged for approved appointments and errands related to the client’s healthcare, safety, independence, and daily living needs.

Approved destinations may include:

  • Primary-care appointments

  • Specialist appointments

  • Physical therapy appointments

  • Occupational therapy appointments

  • Outpatient medical appointments

  • Follow-up appointments

  • Dental appointments

  • Vision appointments

  • Laboratory visits

  • Imaging and diagnostic appointments

  • Pharmacy visits

  • Prescription pickups

  • Medical-equipment and supply stores

  • Grocery stores

  • Banking and essential financial errands

  • Approved community programs

  • Senior programs

  • Social activities approved in the care plan

  • Hair or personal-care appointments

  • Other essential errands approved by SCCS

All trips must be scheduled in advance and connected to the client’s approved care plan or service agreement.

SCCS reserves the right to review each transportation request before confirming the service.

Client Transportation and Appointment Assistance

Reliable Transportation With Compassionate Personal Support

Stephanie’s Compassionate Care Services, LLC provides transportation and appointment assistance to active SCCS clients throughout Memphis, Tennessee, and surrounding service areas.

Our transportation service is designed for clients who may have difficulty attending medical appointments, picking up prescriptions, completing essential errands, or safely traveling outside their homes without assistance.

Transportation is provided as part of the client’s approved non-medical home-care services. It is not offered as a public taxi, rideshare, ambulance, or emergency medical transportation service.

Whether a client needs help preparing for an appointment, entering and exiting the vehicle, walking into a medical office, checking in, waiting safely, or returning home, our caregivers provide respectful support throughout the scheduled visit.

Care You Can Trust. Compassion You Can Feel.

Transportation Services We Provide

Transportation may be arranged for approved appointments and errands related to the client’s healthcare, safety, independence, and daily living needs.

Approved destinations may include:

  • Primary-care appointments

  • Specialist appointments

  • Physical therapy appointments

  • Occupational therapy appointments

  • Outpatient medical appointments

  • Follow-up appointments

  • Dental appointments

  • Vision appointments

  • Laboratory visits

  • Imaging and diagnostic appointments

  • Pharmacy visits

  • Prescription pickups

  • Medical-equipment and supply stores

  • Grocery stores

  • Banking and essential financial errands

  • Approved community programs

  • Senior programs

  • Social activities approved in the care plan

  • Hair or personal-care appointments

  • Other essential errands approved by SCCS

All trips must be scheduled in advance and connected to the client’s approved care plan or service agreement.

SCCS reserves the right to review each transportation request before confirming the service.

More Than Transportation

Our service provides more than simply driving a client from one location to another.

Depending on the client’s assessed needs and approved care plan, the caregiver may assist with:

  • Helping the client prepare for the outing

  • Reminding the client of the scheduled appointment

  • Helping gather identification and appointment paperwork

  • Making sure the client has necessary mobility aids

  • Helping the client safely leave the home

  • Assisting the client into and out of the vehicle

  • Carrying approved personal belongings

  • Providing walking and mobility support

  • Providing fall-prevention supervision

  • Accompanying the client into the facility

  • Helping the client locate the correct office

  • Assisting with check-in

  • Remaining with the client in the waiting area

  • Providing companionship during the appointment

  • Helping the client remain calm and comfortable

  • Reminding the client of questions they wanted to ask

  • Helping organize paperwork received at the appointment

  • Picking up prescriptions after the appointment

  • Assisting with approved essential errands

  • Returning the client safely home

  • Helping the client enter the home

  • Helping the client get comfortably settled

  • Reporting approved non-clinical information to the authorized representative

The exact level of assistance will be based on the client’s care plan, physical abilities, safety needs, and service agreement.

Appointment Assistance

Clients may request caregiver support before, during, and after an appointment.

Before the Appointment

The caregiver may assist the client with:

  • Getting dressed and ready

  • Personal-care needs included in the care plan

  • Gathering identification and insurance cards

  • Gathering appointment paperwork

  • Locating the appointment address

  • Collecting a written list of questions

  • Bringing a current medication list prepared by the client or family

  • Gathering a cane, walker, or other approved mobility aid

  • Making sure the client has necessary personal items

  • Leaving the home safely and on time

Clients and families are responsible for providing accurate appointment information.

During the Appointment

When approved, the caregiver may:

  • Accompany the client inside

  • Assist with check-in

  • Provide mobility and fall-prevention support

  • Remain in the waiting area

  • Remain in the examination room with the client’s permission and the provider’s approval

  • Help the client keep track of documents

  • Write down non-clinical instructions when requested

  • Contact an authorized family member when appropriate

  • Provide reassurance and companionship

SCCS caregivers do not diagnose conditions, interpret medical information, recommend treatments, change medications, or make healthcare decisions.

The client, legal representative, family member, or licensed medical provider remains responsible for all medical decisions.

After the Appointment

The caregiver may assist with:

  • Collecting discharge or follow-up paperwork

  • Organizing written appointment instructions

  • Scheduling an approved pharmacy stop

  • Picking up prescriptions when properly authorized

  • Returning the client home

  • Helping the client safely enter the home

  • Helping the client get settled

  • Placing paperwork in an agreed-upon location

  • Notifying the authorized representative that the client has returned

  • Documenting the completed transportation service

Caregivers may only communicate information to individuals authorized by the client or legal representative.

Eligibility and Safety Review

Before approving transportation for any client, SCCS may review:

  • The client’s mobility level

  • Fall risk

  • Transfer-assistance needs

  • Ability to safely enter and exit a standard passenger vehicle

  • Use of a cane, walker, rollator, or portable wheelchair

  • Cognitive or memory concerns

  • Behavioral or communication needs

  • Risk of wandering

  • Need for continuous supervision

  • Appointment length

  • Travel distance

  • Vehicle condition

  • Destination accessibility

  • Whether an additional responsible adult is needed

  • Whether the requested assistance is within SCCS’s non-medical scope

Transportation may require an updated assessment if the client’s health, mobility, cognition, behavior, or safety needs change.

SCCS may approve the request, approve it with conditions, request additional information, recommend another transportation provider, or decline the request when the trip cannot be completed safely.

All transportation services are subject to availability, service-area limitations, completed documentation, vehicle requirements, advance payment, and final approval from SCCS.

Transportation Using the Client’s Vehicle

Transportation is generally provided using the client’s vehicle.

Before a caregiver operates the vehicle, the client or responsible party must confirm that the vehicle:

  • Is legally registered

  • Has current automobile insurance

  • Is in safe working condition

  • Has functioning seat belts

  • Has functioning headlights and brake lights

  • Has properly working brakes

  • Has safe tires

  • Has working door locks

  • Has enough fuel for the scheduled trip

  • Has adequate space for the client and mobility aids

  • Is suitable for the client’s transportation needs

The client or authorized representative must complete any required transportation authorization before service begins.

The client is responsible for:

  • Maintaining the vehicle

  • Maintaining automobile insurance

  • Maintaining current registration

  • Paying for fuel

  • Paying applicable parking fees

  • Paying applicable tolls

  • Paying other preapproved trip-related expenses

  • Making sure the vehicle is available at the scheduled time

  • Removing unsafe or prohibited items from the vehicle

The caregiver may perform a general visual safety check before beginning the trip. This is not a professional mechanical inspection.

SCCS may refuse to use a vehicle that appears unsafe, damaged, uninsured, improperly registered, or unsuitable for the client.

Transportation may be canceled or delayed if the caregiver discovers a safety concern.

Client Eligibility

Transportation assistance is available to both active SCCS clients and individuals who are not currently receiving SCCS home-care services.

Active SCCS Clients

Active clients may request transportation when the service is included in or added to their approved care plan or service agreement.

Before transportation is confirmed, SCCS will review the client’s current needs, schedule, requested destination, vehicle information, and caregiver availability.

New or Non-Active Clients

Individuals who are not currently active SCCS clients may submit a transportation request for:

  • Medical appointments

  • Therapy appointments

  • Dental or vision appointments

  • Pharmacy visits

  • Prescription pickups

  • Grocery shopping

  • Medical-supply shopping

  • Essential personal errands

  • Other approved client-related needs

Submitting a transportation request does not automatically approve or confirm service.

Before receiving transportation, a new or non-active client may be required to:

  • Complete the New Client Service Inquiry Form

  • Complete a transportation request form

  • Participate in an initial consultation

  • Complete a safety and mobility assessment

  • Provide emergency-contact information

  • Provide information about fall risks and transfer needs

  • Provide current vehicle registration

  • Provide current automobile insurance

  • Sign the transportation authorization

  • Sign the SCCS service agreement

  • Review the rates and payment requirements

  • Submit payment before the scheduled service

  • Complete any other documents required by SCCS

A non-active client may receive transportation as a transportation-assistance client without enrolling in ongoing weekly home-care services. However, the client must complete the required intake, safety, authorization, and payment process before the first trip.

Mobility Aids and Transfer Assistance

Clients must inform SCCS about mobility aids before transportation is scheduled.

This includes:

  • Canes

  • Walkers

  • Rollators

  • Portable wheelchairs

  • Transfer belts

  • Braces

  • Portable oxygen

  • Other mobility or safety equipment

Mobility equipment must fit safely inside the client’s vehicle without blocking the driver’s view or interfering with safe vehicle operation.

Transportation involving a wheelchair, oxygen equipment, significant transfer assistance, or specialized equipment must be reviewed and approved in advance.

SCCS does not provide wheelchair-accessible vehicles unless a separate arrangement has been specifically approved.

Caregivers are not permitted to perform unsafe lifts, unsupported transfers, or duties outside their training and the client’s approved care plan.

Client and Family Responsibilities

Clients and responsible parties must provide SCCS with accurate information about:

  • The client’s current condition

  • Mobility limitations

  • Fall history

  • Transfer needs

  • Behavioral concerns

  • Cognitive or memory concerns

  • Wandering risk

  • Appointment date

  • Appointment time

  • Pickup address

  • Destination address

  • Provider or facility name

  • Expected appointment length

  • Additional approved stops

  • Mobility equipment

  • Accessibility concerns

  • Emergency contact information

The client should be ready at the scheduled pickup time.

The client or responsible party must notify SCCS if:

  • The appointment time changes

  • The destination changes

  • The appointment is canceled

  • Additional stops are needed

  • The client’s condition changes

  • The client develops new mobility limitations

  • The client is admitted to a hospital

  • The client requires more assistance than previously approved

  • The client is no longer able to safely ride in a standard vehicle

Additional destinations or unscheduled stops may not be permitted without prior approval.

Caregiver Responsibilities

Approved SCCS caregivers are expected to:

  • Maintain a valid driver’s license

  • Follow all traffic laws

  • Use seat belts

  • Avoid distracted driving

  • Avoid handheld cellphone use while driving

  • Operate the vehicle responsibly

  • Follow the approved transportation schedule

  • Protect the client’s privacy

  • Maintain professional boundaries

  • Provide assistance within the care plan

  • Report safety concerns

  • Document completed services

  • Follow SCCS emergency procedures

The caregiver will not transport unauthorized passengers or use the client’s vehicle for personal errands.

Caregivers may not make unapproved changes to the scheduled destination or transportation plan.

Scheduling Transportation

Transportation should be requested as early as possible.

When requesting transportation, please provide:

  • Client’s full name

  • Requested service date

  • Pickup time

  • Appointment time

  • Pickup address

  • Destination address

  • Name of the provider or facility

  • Expected length of the appointment

  • Requested return time

  • Level of assistance required

  • Mobility aids being used

  • Whether the caregiver must accompany the client

  • Whether the caregiver must remain during the appointment

  • Any approved additional stops

  • Name and number of the emergency contact

Submitting a request does not guarantee availability.

Transportation is confirmed only after SCCS reviews the request and confirms the caregiver, date, time, destination, and service details.

Availability may depend on:

  • Caregiver scheduling

  • Travel distance

  • Appointment duration

  • Client care needs

  • Vehicle availability

  • Weather conditions

  • Traffic conditions

  • Safety considerations

  • Whether advance authorization is required

Delays, Traffic and Weather

SCCS will make reasonable efforts to help clients arrive on time. However, exact arrival times cannot be guaranteed when delays are caused by:

  • Heavy traffic

  • Road construction

  • Accidents

  • Severe weather

  • Facility delays

  • Extended medical appointments

  • Vehicle problems

  • Unexpected emergencies

  • Circumstances beyond SCCS’s control

SCCS may delay, reschedule, or cancel transportation when road or weather conditions create an unreasonable safety risk.

The safety of the client and caregiver will remain the priority.

Safety and Emergency Procedures

SCCS transportation is non-emergency transportation assistance.

If a client develops signs of a medical emergency before or during transportation, the caregiver will follow SCCS emergency procedures.

Depending on the situation, the caregiver may:

  • Stop the vehicle in a safe location

  • Call 911

  • Contact SCCS management

  • Notify the client’s emergency contact

  • Follow instructions from emergency personnel

  • Remain with the client until appropriate assistance arrives

Caregivers are not permitted to transport a client to the emergency room when emergency medical transportation is necessary.

Examples of possible emergencies include:

  • Chest pain

  • Severe difficulty breathing

  • Signs of a stroke

  • Loss of consciousness

  • Uncontrolled bleeding

  • Serious fall or injury

  • Sudden confusion

  • Seizure

  • Severe weakness

  • Other life-threatening symptoms

Call 911 immediately when emergency assistance is needed.

Reasons Transportation May Be Declined or Discontinued

SCCS may decline, delay, or discontinue transportation when:

  • The vehicle is unsafe

  • Insurance or registration cannot be confirmed

  • The client’s condition has changed

  • The client requires emergency transportation

  • The client cannot safely enter or exit the vehicle

  • Specialized equipment is required

  • The trip is outside the approved service area

  • The destination is not authorized

  • The request is outside the client’s care plan

  • The client presents an immediate safety risk

  • Severe weather makes travel unsafe

  • A caregiver is not available

  • The client requires services beyond SCCS’s non-medical scope

  • The client or responsible party does not follow the service agreement

  • Required payment has not been received

  • The caregiver experiences threatening, abusive, or unsafe behavior

When appropriate, SCCS will explain the concern and discuss whether another safe arrangement may be available.

Waiting During Appointments

When a caregiver is required to remain with or wait for a client, all waiting time is considered part of the scheduled service.

This includes time spent:

  • In the waiting room

  • In the examination room

  • Outside the facility

  • Waiting during a medical procedure

  • Waiting for prescriptions

  • Waiting at an approved destination

  • Traveling between approved stops

  • Assisting the client before or after the appointment

Clients should provide a realistic estimate of the appointment length when scheduling services.

If an appointment runs longer than expected, SCCS will attempt to continue coverage when staffing permits. Additional service time may be billed according to the client’s service agreement.

Rates and Transportation Expenses

Transportation assistance is billed according to the client’s approved hourly service rate and service agreement.

Billable time may include:

  • Preparing the client for departure

  • Assisting the client to the vehicle

  • Travel time

  • Waiting time

  • Appointment assistance

  • Approved errands

  • Prescription pickup

  • Returning the client home

  • Helping the client get safely settled

  • Required service documentation

The client or responsible party may also be responsible for:

  • Parking fees

  • Tolls

  • Admission fees

  • Valet charges

  • Fuel

  • Other approved transportation-related expenses

All applicable service rates, minimum scheduling requirements, waiting-time charges, and transportation expenses will be reviewed before services begin.

Weekly invoices are issued according to the client’s payment agreement. Prepayment may be required before transportation is provided.

Cancellations and Schedule Changes

Transportation appointments require advance planning and caregiver scheduling.

Clients should provide at least 24 hours’ notice when canceling or changing a transportation appointment.

Depending on the circumstances and the client’s service agreement:

  • Cancellations made with sufficient notice may be rescheduled

  • Same-day cancellations may result in a partial or full charge

  • Cancellations after the caregiver is already traveling may result in a charge

  • Failure to appear or be ready may be treated as a no-call/no-show

  • A no-call/no-show may result in the full scheduled visit charge

  • Repeated late cancellations may affect future transportation availability

SCCS understands that emergencies happen and will review exceptional circumstances individually.

Prescription and Shopping Assistance

When authorized, a caregiver may accompany the client to a pharmacy, grocery store, or medical-supply store.

The client or responsible party is responsible for:

  • Providing the necessary payment method

  • Providing clear shopping instructions

  • Confirming approved purchases

  • Providing any required pharmacy authorization

  • Reviewing receipts

  • Securing cash, cards, and personal financial information

Caregivers may not use their personal funds unless an approved SCCS procedure allows it.

Caregivers may not borrow money, accept unauthorized gifts, use a client’s payment method for personal purchases, or complete financial transactions outside the approved service plan.

Receipts should be returned to the client or authorized representative.

Privacy and Confidentiality

SCCS protects the privacy and dignity of every client.

Transportation-related information will only be shared with individuals who are authorized by the client or legal representative.

Caregivers will not discuss the client’s:

  • Medical appointments

  • Health information

  • Personal circumstances

  • Address

  • Schedule

  • Financial information

  • Family information

Client information may be disclosed when required by law or when necessary to respond to an immediate health or safety emergency.

Service Limitations

Stephanie’s Compassionate Care Services, LLC provides non-medical home-care support.

Our transportation service is not:

  • An ambulance service

  • Emergency medical transportation

  • A public taxi service

  • A rideshare service

  • An on-demand transportation company

  • A medical transportation service requiring clinical monitoring

  • A substitute for wheelchair-accessible transportation

  • A substitute for stretcher transportation

  • Transportation requiring specialized medical equipment

  • Transportation for individuals who are not active SCCS clients

SCCS caregivers cannot:

  • Diagnose medical conditions

  • Interpret test results

  • Recommend medical treatment

  • Change medication instructions

  • Make medical decisions

  • Sign medical consent forms for the client

  • Act as a legal representative unless independently authorized by law

  • Perform duties outside their training or approved scope

  • Leave a client unsupervised when continuous supervision is required

  • Complete unsafe lifts or transfers

SCCS may recommend another transportation provider when the client requires a higher level of transportation support.

Step 2: Complete the Initial Consultation

A member of the SCCS team will contact you to discuss:

  • Requested services

  • Schedule

  • Transportation destinations

  • Mobility needs

  • Fall risk

  • Appointment-assistance needs

  • Vehicle information

  • Service rates

  • Caregiver availability

How to Begin Transportation Services

Step 1: Submit a Service Inquiry

Complete the SCCS New Client Service Inquiry Form:

https://form.jotform.com/sccservices/sccs-new-client-service-inquiry-for

Please include information about the client’s transportation, mobility, supervision, and appointment-assistance needs.

Step 3: Complete a Safety and Care Assessment

SCCS may complete an in-person or virtual assessment to determine whether transportation can be provided safely.

Step 4: Review and Sign Required Documents

Required documents may include:

  • Service agreement

  • Care plan

  • Transportation authorization

  • Vehicle-information form

  • Emergency-contact form

  • Payment agreement

  • Privacy authorization

  • Other documents based on the client’s needs

Step 5: Schedule Transportation

After the client is approved and all required documents are completed, SCCS will confirm transportation dates based on caregiver availability.

Can anyone book a ride with SCCS?

No. Transportation is reserved for active SCCS clients and must be related to the client’s approved care needs.

Can the caregiver use my vehicle?

Yes. SCCS generally provides transportation using the client’s properly registered, insured, and safe vehicle. Written authorization may be required.

Can a caregiver take me to a medical appointment?

Yes. Transportation may be scheduled for approved medical, therapy, dental, vision, laboratory, and follow-up appointments.

Will the caregiver stay with me?

The caregiver may remain with the client when waiting or appointment assistance is included in the scheduled service.

Is waiting time billable?

Yes. Time spent accompanying or waiting for the client is part of the scheduled service and may be billed at the client’s approved hourly rate.

Can the caregiver come into the examination room?

The caregiver may enter with the client’s permission and the medical provider’s approval. The caregiver cannot make medical decisions for the client.

Can the caregiver pick up my prescriptions?

Yes, when prescription pickup is approved and all pharmacy authorization requirements have been completed.

Can the caregiver take me grocery shopping?

Yes. Grocery shopping and other essential errands may be included when they are approved in the client’s care plan.

Can the caregiver use my debit or credit card?

Payment methods may only be handled according to SCCS policy and the client’s written authorization. Receipts must be returned to the client or authorized representative.

Can I bring my walker or cane?

Yes, if the mobility aid can be safely stored in the vehicle and the caregiver is able to manage it within the approved care plan.

Do you provide wheelchair transportation?

SCCS does not routinely provide wheelchair-accessible transportation. Portable wheelchair needs must be discussed and approved in advance.

Do you transport clients who use oxygen?

Portable oxygen needs must be disclosed and reviewed before transportation is approved. The equipment must be secured and safely managed according to applicable instructions.

Do you provide emergency transportation?

No. SCCS does not provide ambulance or emergency medical transportation. Call 911 during a medical emergency.

Can I add an extra stop during the trip?

Additional stops must be approved in advance. The caregiver may not make unauthorized schedule or destination changes.

How early should transportation be scheduled?

Transportation should be requested as early as possible. Advance scheduling improves the likelihood that an appropriate caregiver will be available.

What happens if my appointment runs late?

The caregiver will notify SCCS. Coverage may continue when staffing allows, and additional service time may be billed.

What happens if I cancel?

The SCCS cancellation policy will apply. At least 24 hours’ notice is generally required to avoid potential charges.

Can a family member ride with the client?

A family member or authorized support person may be permitted when there is adequate vehicle space and the arrangement has been approved in advance.

Are transportation services available every day?

Availability depends on caregiver scheduling, location, time, client needs, and advance notice. All transportation must be confirmed by SCCS.

Request Client Transportation Assistance

If you or your loved one needs dependable transportation and compassionate assistance for medical appointments or essential errands, contact Stephanie’s Compassionate Care Services, LLC.

Complete our Transportation Request & Authorization Form:

https://form.jotform.com/sccservices/transportation-request--authorizati

After your inquiry is received, a member of our team will contact you to discuss your needs, complete the intake process, review availability, and provide service-rate information.

Contact Us

Stephanie’s Compassionate Care Services, LLC

Serving Memphis, Tennessee, and surrounding areas

Office: 901-491-9132
Email: sccs@stephaniescompassionatecareservicesllc.com
Website: https://www.stephaniescompassionatecareservicesllc.com
Instagram: @sccscareservices

Care You Can Trust. Compassion You Can Feel.

Transportation services are subject to client assessment, caregiver availability, service-area limitations, vehicle requirements, signed authorizations, and the terms of the client’s service agreement. SCCS reserves the right to decline any transportation request that cannot be completed safely or within the scope of non-medical home-care services